OneBadDude
04-29-2009, 09:52 PM
From my /appeals from this morning. His response was 3 and 1/2 hours after I filed an appeal. I'm a bit frustrated to say the least, and he's warning me about my language?
tr maxes hacking
Discussion Thread
Response (GM Chrol) 04/29/2009 01:44 PM
Hi OneBadDude,
We're well aware of the issue here. Whether or not development decides to remove trial accounts entirely is up to them, but from a customer service standpoint all I can do is ban and kick them as I see them. And while I understand your frustration, you need to keep the language clean in your ticket in the future.
Sincerely,
Senior GM Chrol
Customer (blim soe) 04/29/2009 01:22 PM
You're too FUCKING late. It shouldn't take 3 hours to log in and remove these guys. We were kicked out of TWO bases in the middle of a three way because of them, and NOONE logged in to deal with them. BULLSHIT. When they effectively remove our entire empire from a fight, what are we suppose to do? GHOST CONTS? Pass the word, we're ALL getting SICK of it.
Response (GM Chrol) 04/29/2009 10:44 AM
Hello OneBadDude,
All of these players have been removed from the game and banned for hacking on trial accounts. Thanks for bringing this to our attention.
Regards,
Senior GM Chrol
Customer (blim soe) 04/29/2009 08:37 AM
another tr hacker just opened forseral, anu. Bravehaart
Customer (blim soe) 04/29/2009 07:15 AM
rox then barcode and prerox then barcode are teleporitng maxes and instagibbing on amerish, sungrey
Character Name
OneBadDude
tr maxes hacking
Discussion Thread
Response (GM Chrol) 04/29/2009 01:44 PM
Hi OneBadDude,
We're well aware of the issue here. Whether or not development decides to remove trial accounts entirely is up to them, but from a customer service standpoint all I can do is ban and kick them as I see them. And while I understand your frustration, you need to keep the language clean in your ticket in the future.
Sincerely,
Senior GM Chrol
Customer (blim soe) 04/29/2009 01:22 PM
You're too FUCKING late. It shouldn't take 3 hours to log in and remove these guys. We were kicked out of TWO bases in the middle of a three way because of them, and NOONE logged in to deal with them. BULLSHIT. When they effectively remove our entire empire from a fight, what are we suppose to do? GHOST CONTS? Pass the word, we're ALL getting SICK of it.
Response (GM Chrol) 04/29/2009 10:44 AM
Hello OneBadDude,
All of these players have been removed from the game and banned for hacking on trial accounts. Thanks for bringing this to our attention.
Regards,
Senior GM Chrol
Customer (blim soe) 04/29/2009 08:37 AM
another tr hacker just opened forseral, anu. Bravehaart
Customer (blim soe) 04/29/2009 07:15 AM
rox then barcode and prerox then barcode are teleporitng maxes and instagibbing on amerish, sungrey
Character Name
OneBadDude